Radiology services don’t follow office hours. A scan needed at 2 AM is as important as one during a busy morning shift. Yet, many healthcare providers still rely on imaging systems that restrict access to support during limited timeframes—leading to frustration, delays, and sometimes even risking patient care.
Nandico PACS is changing that narrative with a robust 24/7 support ecosystem. This round-the-clock service isn’t just a feature—it’s a commitment to uninterrupted care and dependable performance.
Let’s explore how Nandico PACS tackles the real-world problem of limited service access and why that makes all the difference in today’s healthcare environment.
1. When Support Sleeps, Patients Suffer
Imagine this: A radiologist pulls up a critical patient scan at midnight and faces a sudden image retrieval error. They try to contact support—only to find it’s available “Monday to Friday, 10 AM to 6 PM.” This is not uncommon with legacy systems or budget cloud PACS providers.
This scenario leads to:
- Delays in diagnosis
- Missed treatment windows
- Stress on night-shift teams
- Low trust in the PACS platform
When service access is limited, so is your ability to deliver timely care. Healthcare doesn’t stop. Neither should your support.
2. Nandico PACS: Always Available, Always Reliable
Nandico PACS is built for the realities of round-the-clock medical care. That’s why it includes genuine 24/7 support, handled by experienced technical staff—not bots, not waitlists.
What makes Nandico different?
- Live support any hour, any day
- Global coverage across time zones
- Multiple contact channels: phone, email, live chat
- Priority escalation for urgent cases
This means whether your radiologist is reporting from Delhi at 1 AM or your technician is in Dubai at 6 AM, Nandico has your back.
3. Real-Time Support = Real-Time Care
When there’s a glitch in image transfer, a viewer doesn’t load, or an integration error occurs, you don’t have time to wait. Nandico’s support ensures that such issues are resolved as they happen, not hours or days later.
Results of this proactive approach:
- Faster resolution = No delays in care
- Staff confidence = Higher productivity
- Continuous uptime = Higher patient throughput
It’s not just about answering the phone—it’s about solving the issue on the spot.
4. Built-In Confidence for Radiologists & IT Teams
In most facilities, PACS issues become the responsibility of an overburdened IT team or night-shift radiologist. When support is unavailable, guesswork begins—and errors follow.
With Nandico PACS:
- Radiologists aren’t left waiting
- IT teams aren’t forced to troubleshoot alone
- Support becomes a real-time partner, not a delayed formality
This eliminates stress, reduces errors, and ensures radiology workflows remain smooth at all hours.
5. Not Just Support—A Smart Safety Net
Nandico’s 24/7 support isn’t reactive—it’s also preventive. The system comes with built-in monitoring tools that track performance and flag issues before they affect your work.
This includes:
- System health alerts
- Storage status tracking
- Instant update notifications
- Auto-escalation of risky conditions
So while your team rests, Nandico watches over your infrastructure.
6. Customized Help for Every Facility
Whether you’re a small diagnostic center or a multi-hospital chain, Nandico adapts. You won’t get cookie-cutter responses or generic FAQs. Support is personalized based on:
- Your usage pattern
- Your technical setup
- Your historical issues
And with optional dedicated account managers, your facility always has a familiar face to turn to.
7. Time Zones Can’t Limit Care
Nandico serves a growing client base across India, the Middle East, and beyond. Time zone differences aren’t an obstacle—they’re planned for. Our support teams work in shifts to ensure that wherever you are, someone is ready to assist.
This eliminates:
- Waiting for a callback “the next day”
- Postponing urgent image access
- Cross-border service gaps
It’s true global support—not just words on a brochure.
Conclusion: Choose Support That Stays Awake
In modern healthcare, access matters as much as accuracy. Systems that can’t support you when you need them most are systems that are no longer enough.
Nandico PACS’ 24/7 support redefines reliability. It empowers radiologists to report anytime, helps technicians stay on track, and allows IT teams to breathe easy. No more waiting, no more guesswork, and no more delays.